Capital one phone number verification1/31/2024 ![]() I thanked her, and made an appointment to head to the Capital One Cafe. She did say that I could go through the process in one of their Capital One Cafes (I had mentioned that there was one in my town) and therefore wouldn’t have to do this on the internet. Why do you need me to produce copies of my ID now?“īut she said that it was all part of the process of verifying my identity, and that there was nothing she could do about it. “ I’ve been an account holder for 15 years. The agent was friendly but firm: in order to verify my identity or even change my phone number, I had to send in a picture of a government ID. This was annoying, but it was nothing compared to what was to come. And when I tried to input a new number, they didn’t accept it. They only offered one option: phone verification.Īlas, the phone number that they had on file was years old. Unfortunately, Capital One doesn’t like email. They send an email, and I verify that I’m me. ![]() I get this a lot these days, as I use a VPN for all my internet traffic for privacy reasons.īut usually it’s not a big deal. Hmm, there’s something unusual about youĪs part of my yearly account verification, I just wanted to log in and make sure that everything was in its right place.īut I found that it was feeling suspicious about me. I’ve been very happy with Ally for the past few years, and moved most of my money from Capital One 360 over to Ally, but never felt moved to close my account entirely. ![]() In the meantime, I had found Ally Bank, which appeared to do the same thing ING Direct did, but a little better, and I signed up for the service. It was the first (to me at least) of those no-frills online banks that offered a superior savings rate without giving up anything of importance to me, such as branches.Īnd when ING Direct became “Capital One 360”, I went along with it, partially due to inertia, and partially because the service was more or less the same. market and Capital One took over its portfolio of accounts. I was sort of “sold” to them when ING Direct pulled out of the U.S. I never signed up for an account with Capital One. Hmm, there's something unusual about you.To start this story of woe, let’s talk about Capital One, and how all I wanted to do was log in. No one wants a situation where someone else can impersonate you and, say, drain your bank account, or take out a car loan in your name.īut I fear that we have created a system which penalizes humans and doesn’t actually address the larger problems of fraud. (As an aside, I have been asked questions so obscure about my life that I had trouble answering them, which made me briefly concerned that I wasn’t in fact me.)Īll of this seems, if not straightforward, than at least sensible. Have you ever called customer service of some banking or credit service and had to be asked a serious of oddly specific multiple choice questions about your past? If so, then you’ve been subject to KYC. The idea is to prevent unauthorized access and increase security. Know Your Customer-often abbreviated to just KYC-refers to the process in which a company verifies the identity of their customers. In the financial services industry, you need to be familiar with a procedure called Know Your Customer. Work with me and I’ll get you on the path to financial success. Hello there! Stop spending so much time searching online for answers to your money questions. A frustrating experience trying to login to an account leads to a rumination on how Know Your Customer (KYC) fails us and our humanity.
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